Privacy Policy
Itavie is committed to protecting and respecting the privacy and confidentiality of its customers’ personal information. This policy outlines the types of personal information we collect, how we use it, the circumstances under which we may share it with third parties, and the measures we take to secure this information.
We handle all personal data in accordance with applicable data protection laws. We only collect information necessary for the provision of our services and retain this information only as long as it is required for these purposes.
Transfer of Information to Third Parties: We may transfer your personal information to third-party companies in specific cases, particularly when such a transfer is necessary for the management of our servers or the optimization of our services. These transfers are conducted with respect for the confidentiality and security of your data and are limited to situations where they are strictly necessary.
We commit to never sharing your data with third parties without your explicit consent, except in situations where it is necessary to provide our services or where required by law.
Security: We employ advanced technologies to ensure the protection of your personal information and privacy. The measures we adopt aim to prevent unauthorized or illegal access to your information, as well as the loss, destruction, or accidental damage of such information.
For any questions related to this policy or the management of your personal information, please do not hesitate to contact us.
ITAVIE WEBSITE PRIVACY POLICY
This is the privacy policy of Itavie’s official company website https://www.itavie.ca/en/. This policy applies to, but is not limited to, the homepage, landing page, and all other pages under the same general domain name and all content found therein (the “sites”), as posted by Itavie (“Itavie” or “we”).
CHANGES TO THIS PRIVACY POLICY
Itavie may modify this privacy policy at any time. Please regularly review this policy to stay informed of any changes. If Itavie makes significant changes to this policy, we will communicate this change.
APPLICABILITY OF THIS PRIVACY POLICY
This privacy policy applies to users of our sites. To our knowledge, Itavie does not collect personal information from individuals.
PERSONAL INFORMATION WE COLLECT
We collect your personal information in the following ways:
Through Technology
During your activities on our sites, certain information is automatically collected. For example, the domain server for the sites (the “server”) collects and stores certain information logged by the server, including the Internet Protocol (IP) address. An IP address is a number assigned to your computer when you use the Internet. Your IP address is also used to identify you during a particular session and to collect general demographic data.
We use your IP address to determine the date and time you access the sites and the Internet address of the website from which you directly accessed the sites. We collect your IP address to help diagnose problems with our server and to manage our sites. This information is used to measure the number of people visiting different sections of the sites and to improve their experience on our site.
Information You Provide Directly
Other types of personal information will be collected based on your interactions with our sites. For example, if you choose to contact us through the “Business Partner” page, we will receive the information you choose to submit, including your name, address, phone number, and email address, as well as any other information you voluntarily disclose.
Other Information
Based on your interactions with our sites and the information you voluntarily share with us, we may also collect or infer certain information such as your purchase preferences or age, also known as demographic or profile data. We collect this information to improve our users’ shopping and browsing experiences and to present relevant products to them. We may also collect this information for communication and marketing purposes.
INFORMATION COLLECTED THROUGH COOKIES
Cookies are pieces of information placed on an individual’s computer hard drive to facilitate communication and interaction with the sites. We use cookies to personalize your experience on the sites. For example, cookies may be used to record a preference or choice you have made on our sites so that you do not have to re-enter it each time you visit. We also use cookies to record the number of times a user visits our sites and the pages they view.
Cookies fall into four categories based on their function. Some cookies are created and generated by us. Others are managed by third parties, such as Itavie’s external service providers.
Essential Cookies
Essential cookies allow you to access all the features of our sites and navigate them optimally and securely. For example, by detecting repeated login attempts, essential cookies prevent unauthorized individuals from accessing your account.
They also allow us to ask for your feedback and determine your level of satisfaction on a specific subject. For example, they enable us not to send you repetitive or irrelevant surveys based on your browsing habits. Essential cookies also help us meet our legal obligations.
They can:
•Display a site in your chosen language;
•Facilitate the use of our sites;
•Authenticate and identify you;
•Remember your username during login;
•Improve the security of our sites;
•Prevent fraud;
•Determine your level of satisfaction.
These cookies are necessary for the functioning of the sites. You cannot refuse them in the cookie customization tool. You can configure your browser to block essential cookies, but this may prevent the sites from functioning properly.
An example of a third party that uses essential cookies is Google Analytics, which helps us understand how visitors interact with a website, including tracking various user activities, such as pages visited, time spent on each page, and the user’s general geographic location.
Performance Cookies
Performance cookies allow us to analyze how you navigate our sites so that we can make improvements.
The information stored by these cookies cannot be used to identify you directly. Without them, information about your visit will not be considered to measure the performance of our sites. However, other information about your browsing activity not from cookies, such as the number of pages viewed, may be used for analysis purposes.
Performance cookies can measure:
•Visits and browsing activity on our sites;
•How users access our online services;
•How easily users find what they are looking for.
Google Analytics is an example of a third party that uses performance cookies on our sites. It helps us analyze and understand how you navigate our sites to improve our online services.
Personalization Cookies
These cookies allow us to personalize the content you access based on your browsing behavior and previous choices.
For example, they are used to remember the preferences you indicated during your visit to our sites to enhance your future experiences.
Personalization cookies can:
•Remember certain information you enter on a form;
•Help us get to know you better;
•Facilitate, personalize, and tailor your experience.
An example of a third party using personalization cookies is Google’s Double Click IDE, which is used to store information about how you use the website and to present you with relevant ads based on your preferences.
Targeted Advertising Cookies
Advertising cookies allow us to offer you personalized offers and services better suited to your interests based on your browsing on our sites. We use them in some of our mobile applications.
Targeted advertising cookies are used to:
•Display personalized ads for our products on other sites, including social media;
•Determine the effectiveness of an advertising campaign;
•Limit the number of times an ad is shown to you;
•Create advertising partnerships;
•Conduct market research;
•Improve our products and services.
If you refuse this type of cookie, you will no longer see targeted ads based on your browsing on our sites. However, you may still see our ads on third-party sites because they do not come from targeted advertising cookies.
You control the information you share with us, and you can change your preferences at any time. Most browsers provide instructions on how to manage cookies. You can allow or refuse cookies. You can even delete cookies.
Management settings and features may vary from one browser or device to another and can be changed at any time. Check the help sections of the browsers and devices you use for more details.
HOW WE USE YOUR PERSONAL INFORMATION
Itavie uses the information collected during your interactions on these sites for the purposes for which it was collected or disclosed. For example, if you share your personal information on the “Business Partner” page, we will use that information to respond to your request. The personal information you share may also be used to send you information about our products and services, as well as updates on these sites. We may share this information with third parties, such as advertisers interested in advertising on the sites, other marketing partners, our affiliates, our suppliers, and our service providers.
We may also use the information collected on and through the sites to improve our sites and send you information that may interest you. This information may also be used to determine the most popular sections of the sites, understand where visitors come from and where they go, and how long they stay on a specific page or on the sites in general. To make the sites more enjoyable for visitors, Itavie continually strives to learn how users use the sites. Information about your use of the sites and related services may be made available to one or more third parties, such as a data processing company, an order processing center, or an advertising agency, for these purposes.
We may also collect information about you through third parties, such as social networks, online communities, software gadgets, and interactive applications. We may use this information for promotional and marketing purposes.
WE MAY TRANSFER YOUR PERSONAL INFORMATION OUTSIDE YOUR TERRITORY
We may transfer your information outside your territory or outside Canada, depending on the reason we collected it. If you reside in Quebec, we may transfer your personal information outside Quebec, including inside and outside Canada. Before transferring your personal information outside Quebec, we will assess and address the potential risks associated with the transfer.
RETENTION AND PROTECTION OF YOUR PERSONAL INFORMATION
We have implemented physical, technological, and organizational safeguards to protect the information we hold about you. We limit access to your personal information to staff and others who need to know it. We use tools such as multi-factor authentication, encryption, password protection, and up-to-date security software to protect your personal information against loss, theft, or any unauthorized access, disclosure, or use.
We retain your personal information for as long as is reasonably necessary for the purposes for which it was collected. In some cases, we are legally required to retain your personal information for longer periods. Unless otherwise required or authorized by law, we will destroy all personal information we hold about you once the purpose for which it was collected has been fulfilled. In some cases, we may anonymize your personal information so that it can no longer be associated with you and use it for legitimate reasons, such as long-term data retention on site usage, among others.
HOW WE MAY DISCLOSE YOUR PERSONAL INFORMATION
We may occasionally disclose your personal information to third parties, such as marketing partners or other organizations with which we organize contests or promotions. Sometimes, we will ask for your express consent before disclosing your personal information to third parties. When you authorize us to disclose your personal information to these third parties, your information is subject to the policies and practices of those third parties. We encourage you to review their privacy policies before agreeing to share your information with them.
Some disclosures will be made without your consent, for example, when it is necessary to enforce a legal agreement, comply with legal obligations, detect and respond to suspected fraud, or in any other circumstances required or permitted by law.
YOUR PRIVACY RIGHTS
•Right to Withdraw Your Consent: At any time, you have the right to withdraw your consent to the processing of your information. We will inform you, at the time of your withdrawal request, of the potential consequences this may have on your relationship with us or our ability to continue providing services to you.
•Right to Access Your Personal Information: You have the right to know what information we hold about you and how we use it. You also have the right to know who within Itavie has access to your personal information and how long your personal information will be retained.
•Right to Correct and Update Your Personal Information: You have the right to ask us to correct any personal information we hold about you. We strive to keep your personal information up-to-date and accurate for the purposes for which it was collected.
