PRIVACY POLICY AND PROTECTION OF PERSONAL INFORMATION
At Itavie, we highly value the protection of our customers', employees', and representatives' personal information. In accordance with the law on the protection of personal information in the private sector, we are committed to preserving the confidentiality of personal data collected as part of our activities. Our privacy policy aims to inform you about our practices regarding the collection, use, disclosure, retention, and protection of your personal information. By providing us with your personal data, you agree to the terms of this policy and authorize us to process your information accordingly.
1. Consent
1.1 Commitment to Privacy Protection
We are committed to protecting the privacy of our users. We collect and use personal information only with their explicit consent and in compliance with applicable laws.
1.2 Acceptance of Our Policy Terms
By accessing our website www.itavie.ca or providing us with personal information, you accept the terms of our privacy policy. This includes your consent to the collection and use of your personal data in accordance with this policy.
1.3 Right to Withdraw Consent
You have the right to withdraw your consent at any time, subject to certain legal or contractual restrictions. We will inform you of the possible consequences of such withdrawal, such as the inability to provide certain products or process specific requests. Your withdrawal decision will be recorded in our records.
1.4 Exceptions to the Need for Consent
In certain exceptional circumstances, we may collect, use, or disclose personal information without obtaining your prior consent. This may occur in situations where legal, medical, or security requirements make obtaining your consent impossible or impractical. These situations include, but are not limited to, suspected contract breaches, fraud prevention or detection, or law enforcement needs.
2. Collection of Personal Information
2.1 We collect personal information through various means, such as:
Emails and communications with our customer service team
Online application forms
Cookies and similar technologies on our website
Creation of an Itavie profile
Creation of a commemorative page
Google Analytics
2.2 We may also collect information through third parties, such as:
A technology service provider, such as an ordering platform or a newsletter service.
A customer satisfaction survey company collecting feedback on our products or services.
An online payment service provider processing financial transactions.
A cloud computing company storing customer data.
A digital marketing company analyzing user behavior on our website.
An IT security service provider monitoring threats and protecting data.
A logistics provider managing product deliveries and collecting recipient information.
2.3 We may use advanced technologies to collect personal data, including for identification, location, or customer profiling (e.g., creating consumer profiles). However, we ensure our customers’ privacy through:
Responsible technology use: We employ these technologies solely to improve our services and better understand our customers’ needs.
Feature activation: By default, these features are disabled to protect data privacy. Our customers always have the choice to enable or disable these features according to their preferences.
We are committed to transparency in the use of these technologies and to respecting our customers’ privacy choices.
3. Types of Personal Information Collected
3.1 We collect various types of data depending on what the customer makes private or public on their commemorative page, including but not limited to:
Personal identifiers (name, mailing address, email, phone number)
Technical or digital data (IP address, online activities)
Demographic data (age, date of birth, date of death, place of death, place of birth)
3.2 Children's Privacy
We do not knowingly collect or solicit personal information from children under the age of 18. By using our website, you confirm that you are at least 18 years old. If you are under 18, please do not attempt to send us any personal information. If we discover that we have unintentionally collected personal information from a user under 18, we will attempt to delete it immediately from our files and records. We also encourage minor users aged 18 or older to seek parental or guardian permission before providing any personal data online.
If you believe that a child under 18 has provided us with personal information, please contact us at: [email protected]
4. Use of Personal Information
4.1 We use your personal information for a range of essential activities, including:
Responding to inquiries: Efficiently handling your requests and questions.
Transaction management: Processing payments and issuing receipts for completed transactions.
Registration management: Managing your Itavie profile registration.
Enhancing user experience: Operating, maintaining, and improving our website, customizing your online experience, and providing requested services and information.
Marketing communications: Sending information, special offers, and relevant news, with an option to unsubscribe at any time.
User account management: Managing your user account for access to various website features.
These uses aim to enhance your experience with our services and facilitate effective interaction with our organization.
4.2 We provide various options to help you control and limit the collection of your personal data, including:
Communication preferences: You can choose to receive or opt out of our emails.
Account settings: When creating an account, you have the option to modify the information displayed on your commemorative page.
Cookie management: Our website allows you to refuse or customize cookie usage. Blocking certain cookies may affect website accessibility and functionality.
Granular consent: In most cases, when we collect information for specific purposes, you can choose to consent to only certain uses of your data.
Please note that some options may limit access to certain features of our services.
5. Sharing and Disclosure of Personal Information
5.1 The personal information collected by our organization is accessible to specific categories of personnel and certain partner organizations to effectively provide our products and services, such as:
Customer service team
IT department
Marketing department
Delivery partners
Payment service providers
Data security officers
Legal consultants
Cloud service providers
Research and development partners
We ensure that this information is used exclusively for the stated purposes and in compliance with confidentiality obligations.
6. Security of Personal Information
We implement rigorous security measures, including:
Access controls
Employee training on data security
Data encryption
Intrusion detection and monitoring
Disaster recovery plans
Although we strive to protect your personal data, no online transmission or electronic storage method is 100% secure.
7. Retention and Deletion of Personal Information
We retain your data only for the duration necessary for the purposes outlined in this policy.
8. Your Rights
You have the right to access, correct, or request the removal of your personal data, as well as to file a complaint regarding data processing.
9. Policy Changes
We may update this policy to reflect changes in our practices or legal requirements. Changes will be published on our website.
10. Contact
For any inquiries regarding this policy, please contact our Data Protection Officer at:
Email: [email protected]
Last updated: 2025-02-17
